Casual Cafe Assistant

Background

Hillbrow Health and Wellbeing has been formed through a partnership between Wave Active ltd, and South Downs Health and Care GP Federation.

Wave Active is a Charity and Social Enterprise managing leisure sites across the Lewes District and Eastbourne Borough and is passionate about providing services and opportunities that support individuals to gain, regain or maintain positive health, fitness and wellbeing.

South Downs Health and Care is a Social Enterprise owned by the GP practices of Eastbourne, Hailsham, Seaford, Lewes, High Weald and Bexhill. SDHC Vision is to enable every person to live their best life. SDHC is CQC registered and runs NHS community healthcare services.

What is Hillbrow Health and Wellbeing?

Hillbrow is a healthy living, activity focused, leisure and sports centre offering connected healthcare provision under one roof, enabling the best possible health and wellbeing in the community.

By linking resources between NHS Primary Healthcare Services and Community Leisure, GPs and Healthcare Teams can collaborate with leisure support staff to provide proactive and dynamic care under one roof. The focus is on person-centred care, with an emphasis on positive outcomes for physical, mental and emotional wellbeing.

The goal is to change the way clinical and leisure health focused professionals work together on a daily basis to improve the health of the local community.

How?

Bringing together leisure facilities and activities, with NHS General Practice and Primary Health care, services and delivering co-ordinated personalised interventions to the heart of the local community.

Collaboration

Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities and services, to inspire active lifestyles.

Wave’s purpose is to “Inspire Active Lifestyles” and our vision is “To be at the heart of the improvement of health and wellbeing in the Community”.

SDHC is a social enterprise owned by the GP practices of Eastbourne, Hailsham, Seaford, Lewes, High Weald and Bexhill.

SDHC’s vision is to enable every person to live their best life.

SDHC is CQC registered and runs NHS community healthcare services with the vision to enable people to live their best lives.

Opportunity

By linking resources between NHS Primary Healthcare Services and Community Leisure, GPs and Healthcare Teams can collaborate with leisure support staff to provide proactive and dynamic care under one roof. The focus is on person-centred care, with an emphasis on positive outcomes for physical, mental, and emotional wellbeing. This is achieved through

effective treatment, including encouraging participation in relevant and appropriate physical activity. The goal is to change the way clinical and leisure health professionals work together on a daily basis to improve the health of the local community.

Summary of Main Duties

Customer Service

The priority of the Cafe staff is to provide a friendly and efficient full service to all of its customers at all times which means:

1. Adherence to Wave Active standards.
2. Maintaining the opening times and operational standards as agreed.
3. To provide customers with prompt and efficient service and suitable product alternatives whenever required.
4. Full communication must be given to all our customers to inform them of any changes in our service, when required e.g. delay on food service.
5. Always be in full Wave uniform and well presented.
6. Engaging with all our customers and aim to exceed the customers’ needs and expectations.

Operation

1. Carry out all operational procedures of the Café and vending machines to the Café agreed standards.
2. To assist with catered functions at the Centre as and when required.
3. Report any faults immediately to the Food & Beverage Manager or Operations Manager in Food & Beverage Managers
4. To ensure that all food and drink preparation is done in line with brand standards.
5. To place food supply orders when required.
6. To ensure all deliveries received are checked and only signed for if correct.
7. To ensure all food deliveries are delivered within standard guidelines and the produce is to expected standard. Report any supplier issues to Food & Beverage Manager

Administration

1. Maintain daily standards of cleanliness of the café, kitchen, storerooms, seating area and equipment, and report areas for concern to the Food & Beverage Manager or Operations Manager
2. Be Responsible, while on duty, for the security of the Café and its contents

Financial

3. To follow financial procedures including the collection of cash
4. Report all deficiencies without delay to the Food & Beverage Manager or Operations Manager.
5. Responsible for accurate handling of cash.

Health and Safety

1. To exercise due care in respect of catering equipment, premises and users in accordance with the Health & Safety at Work Act and Wave Active’s Health & Safety Policy
2. To have or be able to obtain L2 Food Hygiene Certificate and COSHH in kitchen & food allergy.
3. To follow the set guidelines from Food standards agency from the ‘Safer food, better business guide’.
4. Personal Hygiene and presentation must be maintained at all times. This includes Hair tided up & clean uniform.

Maintenance

1. Notify the Food & Beverage Manager or Operations Manager of any faults or damaged equipment.
2. Ensure the Cafe areas are clean, safe and hygienic at all times and that adequate security measures are taken.
3. Carry out cleaning duties following a task list of what needs to be cleaned, when it needs to be done and with what cleaning materials.

Other Duties

1. To carry out other duties as required.
2. To adhere to Wave Active Limited’s policies and procedures.